Frequently asked questions
Is delivery included?
Yes.
Delivery is free across the UK mainland.
The current timeframe is between 3 - 5 working days.
The mattress is delivered direct from the factory.
Once your mattress passes through quality control, they will then get in touch with you directly.
Do the mattresses come with guarantees?
They certainly are, yes.
All of our mattresses come with 10 year coverage.
A no-nonsense 5-year guarantee (free replacement). Followed by a pro-rata 5-year warranty (repair or replace pro-rata).
This covers any manufacturing and material defects that have caused excessive dipping or collapse.
What if I don’t like the feel of the mattress?
No problem at all.
If your new mattress just doesn’t feel right, our 100-Day-Sleep Trial allows you to change it for a different tension, or even a different model within 100 days of delivery.
All we ask is that you keep it clean and sleep on it for at least 15 days to really allow your body adjust to a new mattress.
If you would like to change it for something else, please email me at info@thenonamemattresscompany.com and I'll swap it over. No hassle.
What if I change my mind altogether?
We're sure you’ll be happy with your new mattress but if you do change your mind for whatever reason, no sweat.
You can return your new mattress for a full refund within 30 days of your delivery.
No hidden charges. No quibbles. No problem.
All I ask is that you keep it clean and email me us at info@thenonamemattresscompany.com as soon as possible and I'll arrange collection and a full refund. Easy.
What are the exact measurements of each size option?
Below are the general sizes for the bed industry in the UK.
Please be aware due to the nature of the materials and fillings, there is a 1.5" tolerance on the mattresses depending on their composition:
- Standard Single - 3’0’’ x 6’3’’ (90cm x 190cm)
- Small Double - 4’0’’ x 6’3’’ (120cm x 190cm)
- Double - 4’6’’ x 6’3’’ (135cm x 190cm)
- King - 5’0’’ x 6’6’’ (150cm x 200cm)
- Super-King 6’0’’ x 6’6’’ (180cm x 200cm)